Support

If you have other questions, please Contact Us.

3D/180/360 Playback
Why doesn’t it look right when the video is playing?
The 3D movie seems a bit off, what can I do?
When I call up the control panel while watching 3D video, the image seems much clearer?
Does SKYBOX support Youtube 180 (Fisheye) and Youtube 360 (EAC)?
AirScreen / PC Client
What is AirScreen?
How to use AirScreen?
Why can’t I search for devices or connect to my PC Client?
Why the ongoing AirScreen video sometimes buffering?
After establishing the connection of PC Client and mobile phone, can I use the phone to control VR content?
Can I connect multiple mobile VR devices to a PC client to play video?
How can I change the display name of my PC on AirScreen?
DLNA / SMB
How to play videos on my local media server?
How to turn on Media Streaming in Windows?
How to forget SMB username and password?
Can I delete videos on a SMB share?
Features
How to adjust the position and size of the screen?
How can I hide a video from phone’s gallery?
What’s the different between Hidden Files and Hide Folder?
How to load subtitles and select audio tracks?
How can I add videos to “Favorite” list?
How can I delete videos?
General
How to view the video in the phone?
Why can’t my video play?
Why some of my videos are not showing up?